QQI Level 6 6N4169 Administration Practice Assessment Brief 2026
| University | Quality and Qualifications Ireland (QQI) |
| Subject | 6N4169 Administration Practice |
6N4169 Assessment Brief
The assessor is required to devise assessment briefs and marking schemes for the Portfolio/Collection of Work and Project. In devising the assessment briefs care should be taken to ensure that the learner is given the opportunity to show evidence of achievement of ALL the learning outcomes. Assessment briefs may be designed to allow the learner to make use of a wide range of media in presenting assessment evidence, as appropriate. Quality assured procedures must be in place to ensure the reliability of learner evidence.
Assignment 1 – Portfolio/Collection of Work50%
(Tasks x 2 @ 25% each)
Task 1
25%
The task is designed to enable the learner to
- Evaluate the role of administration in organisations
- Assess the relationships between administration practices and organisations policies
- Manage a range of systems to maintain a diary, messaging and mail processing
- Use a range of office equipment and information technology applications to perform administrative tasks
- Prioritise tasks in the performance of administrative services.
Evidence for this assessment technique may take the form of written, oral, graphic, audio, visual or digital evidence, or any combination of these. Any audio, video or digital evidence must be provided in a suitable format.
All instructions for the learner must be clearly outlined in an assessment brief.
Task 2
25%
This task should be completed in a period of 4-6 weeks
The internal assessor will devise a brief to enable the learner to research and investigate Administration Practice topics in detail and produce documentation appropriate to two or more of the following:
- Data and workflow management using communications skills
- Organise a meeting/event
- Devise procedures for the procurement and issuing of business resources and supplies
- Organise business and travel accommodation
Evidence for this assessment technique may take the form of written, oral, graphic, audio, visual or digital evidence, or any combination of these (Any audio, video or digital evidence must be provided in a suitable format.
All instructions for the learner must be clearly outlined in an assessment brief.
Assignment 2 – Project – 50%
Project will be carried out over a period of 4 weeks
The project will take the form of designing an Administration Management Programme for a designated workplace, together with a detailed description of the procedure implemented from start to finish.
It should reflect the requirements of the current legislation and good practice guidelines on areas relevant to administration to include health and safety, data protection corporate governance, employment and equality
It should identify the Research issues relevant to administration to include security, facility management and environmental issues, confidentiality and Freedom of Information requests.
The project should also include other information on the means by which you can deliver administrative services through developing working relationships with relevant stakeholders and to reflect the ability to organise administrative support services to develop and maintain customer relationships.
And finally, it should identify the role that Administration Management can play in the overall strategic management of the workplace.
Evidence for this assessment technique may take the form of written, oral, graphic, audio, visual or digital evidence, or any combination of these. Any audio, video or digital evidence must be provided in a suitable format.
All instructions for the learner must be clearly outlined in an assessment brief.
Learning Outcomes And Assessment Criteria
| Learning Outcomes | Assessment Criteria |
|---|---|
| Learning Outcome 1: Assess the relationships between administration practices and organisational policies, objectives and culture | In order to achieve Learning Outcome 1, facilitate the learner to:1.1 Explain the different function areas of business.
1.2 Explain the terms
1.3 Define the terms policies and objectives. 1.4 Explain the term business culture |
| Learning Outcome 2: Evaluate the role of administration in major organisational functions | In order to achieve Learning Outcome 2, facilitate the learner to:2.1 Explain the importance of administration to modern day business.
2.2 Investigate the common hardware and software used in administration (Electronic Tools) |
| Learning Outcome 3: Appraise current legislation and good practice guidelines on areas relevant to administration to include health and safety, data protection, corporate governance, employment and equality | In order to achieve Learning Outcome 3, facilitate the learner to:3.1 Analyse in relation to health and safety, good practice, and carry out and risk assessment.
3.2 Provide a safety statement. 3.3 Describe the role of the administration in relation to the provision of information, training in relation to health and safety. 3.4 Specify the legal requirements associated with ‘Duty of care’ in the workplace relevant to administration. 3.5 Specify the duties of the employer and employee as outlined in the safety health and welfare at work act 2005. 3.6 Specify the duties of the employer and employee as outlined in the data protection (amendment) act 2003. 3.7 Specify the role of the EU data protection directive 95/46/EC. 3.8 Telephone, e-mail, SMS and internet use now common communication tools. Specify the use of the e-privacy directive 2002/58/EC and as amended 2006/24/EC and 2009/136/EC in relation to the foregoing. 3.9 Explain the importance of the companies act with regard to how companies should be structured, governed and managed. 3.10 Specify the importance of the company’s registration office, the Irish stock exchange, the office of Director of corporate enforcement, the Irish auditing & accounting supervisory, and the competition authority. 3.11 Specify the employer’s obligations and responsibilities with regard to their employee’s basic employment rights. 3.12 Explain the code of practice on employment status. 3.13 Specify the duties of the employer under the employment equality acts 1998 – 2004. |
| Learning Outcome 4: Research issues relevant to administration to include security, facility management and environmental issues, confidentiality and Freedom of Information requests | In order to achieve Learning Outcome 4, facilitate the learner to:4.1 investigate administration issues to include security, facility management, environmental issues, confidentiality and information requests |
| Learning Outcome 5: Utilise verbal, written and presentation communication skills to provide a range of administrative support services such as data and workflow management | In order to achieve Learning Outcome 5, facilitate the learner to:5.1 Investigate and explain data and workflow management within the workplace
5.2 Identify the need for workflow systems and explain their role within an organisation 5.3 Evaluate how Communication skills (verbal, written and presentation) may contribute to efficient data and workflow management, for example: meetings, discussions, telephone conversations, negotiation, reporting, oral and written presentation skills etc. 5.4 Design and create an appropriate workflow system (chart) for a business-related task to include documentation of the process, for example, to process documentation such as enquiries, orders, invoices, credit notes, receipts/payments, statements (written and presentation skills) 5.5 Identify the use of Planning boards ( eg written communication) 5.6 Describe the need for written procedures and standards including:
5.7 Examine verbal communication (e.g. telephone calls, meetings) in relation to work-flow/data management administration services 5.8 Explore Knowledge Management 5.9 Demonstrate an understanding of Organisational Management Systems (OMS) |
| Learning Outcome 6: Organise meetings and events to include the production of related documentation | In order to achieve Learning Outcome 6, facilitate the learner to:6.1 Explain the stages involved in preparing for meetings and events, and the planning and production of related documentation including:
6.2 Identify and describe features of suitable venues and explain reasons for choice of venue:
6.3 Explain what is required on the day of and after an event or meeting:
|
| Learning Outcome 7: Manage a range of systems to maintain appointment, diary, messaging and mail processing, using information technology applications where relevant | In order to achieve Learning Outcome 7, facilitate the learner to:7.1 Describe an effective diary management system to include the importance of planning the following:
7.2 Compare and contrast Manual and Electronic diaries 7.3 Explore the use of an electronic diary (eg via MS Outlook) 7.4 Understand the system of arranging appointments (in-house/outside, use of diary) 7.5 Handle Incoming calls using correct telephone technique to include:
7.6 Understand the operation of Voicemail Answering Facility and record an outgoing message 7.7 Outline a system for processing incoming and outgoing mail 7.8 Manage E-mail (Set up folders, categorise, flag, filter, junk, delete….)
|
| Learning Outcome 8: Devise procedures for the procurement and issuing of business resources and supplies. | In order to achieve learning outcome number 8 facilitate the learner to8.1 Understand the meaning of procurement, stock records & stock monitoring
8.2 Recognise relevant documents such as a stock requisition form 8.3 Utilise a stock recording system, including requesting & issuing stock 8.4 Understand the use of a stock control card such as maximum and minimum stock and re-order levels. 8.5 Understand the procedure of ordering receipt and storage of stock 8.6 Recognise damage and wastage factors in stock items 8.7 Understand Stock monitoring activities 8.8 Become aware of methods of disposing of stock |
| Learning Outcome 9: Organise business travel and accommodation arrangements | In order to achieve Learning Outcome 9, facilitate the learner to:9.1 Examine preferences relating to mode of transport
9.2 Identify travel organisations and airlines 9.3 Research relevant information on destination(s), including visa, time zone, public holidays, health and security requirements, accommodation 9.4 Research travel connections 9.5 Plan and generate itineraries 9.6 Book and confirm arrangements 9.7 Brief travellers 9.8 Examine the need for interpreters and make any necessary arrangements 9.9 Describe expenses to be paid and different methods of payment used for travel and accommodation |
| Learning Outcome 10: Utilise a range of equipment and information technology applications to perform administrative tasks. | In order to achieve learning outcome number 10 facilitate the learner to10.1 Become familiar with the use, functions, benefits and general care required for a range of business equipment to perform administrative tasks such as photocopiers, telecommunications equipment, pagers and mobile phones, computers, laptops, smart phones i-pads, printers, binding and laminating equipment, shredders.
10.2 Become familiar with a range of information technology applications to perform administrative tasks such as word processing, spreadsheet, database, payroll, desktop publishing, PowerPoint, web design. |
| Learning Outcome 11: Deliver administrative services through developing working relationships with relevant stakeholders | In order to achieve learning outcome number 11 facilitate the learner to11.1 Describe various administrative services: to include, copy typing, credit control, database management, digital transcription, event organisation & evaluation, mail shots, marketing printing website design Copying, faxing, binding, scanning, and laminating, local national & international couriers
11.2 Become familiar with the Stakeholder theory 11.3 Recognise the relevant stakeholders in a business: owners, employees, customers, suppliers, community. 11.4 Understand the importance of maintaining strong working relationships with stakeholders 11.5 Recognise how administrative services can be delivered through working relationships with all categories of stakeholders. |
| Learning Outcome 12: Prioritise tasks in the performance of administrative services | In order to achieve Learning Outcome 12, facilitate the learner to:12.1 Examine the range of tasks to be achieved by the administrator, for example:
12.2 Understand the importance of planning and prioritising tasks by:
12.3 Prepare a Schedule/Action plan for an activity showing, if appropriate:
12.4 Explore good practice in Diary and Appointment planning as covered under Learning Outcome 7 |
| Learning Outcome 13: Organise administrative services to develop and maintain customer relationships. | In order to achieve learning outcome number 13 facilitate the learner to:13.1 Recognise the administrative services that are required to develop and maintain customer relations
13.2 Communicate with existing and prospective customers through phone, e-mail, hard copy correspondence or in person 13.3 Enter customer number, purchase order, modify order schedule based on demand, build relationships with the customer. 13.4 Provide management with feedback from the customer on special requests for new designs and products. 13.5 Utilise communication skills to foster positive relationships, listen critically, diffuse frustration, and negotiate with key personnel. |
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