6M4978 Supervisory Management Assignment: Homecare Support Skills

Essay 20% – Introduction to Managing People

Essay style 20% – 2000 words
Examine the core elements of supervisory management to include:
● Summary of the duties of a Supervisory Manager with reference to relevant policies
● Awareness of the services associated with Homecare Support/Residential Care
● Awareness of Professional Boundaries as a Supervisory Manager
● Awareness of different Supervisory Management Styles. Reflection on personal practice using a skills audit tool Examine Conflict Management in the context of Homecare Support/Residential Care to include:
● Explanation of the role and function of conflict
● Forms of expression of conflict in Homecare support teams and organisations Identify and Evaluate Legislation Governing Supervisory Management in the context of
Professional Homecare Support or Residential Care Support.

Essay 10% – Recruitment

Essay style 10% – 1500 words
Part A
Describe the key steps required to recruit staff to include:
● Planning and screening staff
● Use of application form or detailed Job Description to shortlist candidates
● Draft a set of criteria for recruiting new staff members (a draft policy & procedure)
● Awareness of employment legislation

Part B Continuous Professional Development

Demonstrate competency in staff training and evaluation to include:
● The use of training aids and materials that draw on best practice and up to date standards
● Sensitive awareness of learner readiness to participate in training
● Training needs analysis to address skills and motivation deficits using skills audits, staff personal goal setting and team building exercises.
● Carry out staff evaluations and support meetings to assess achievement of objectives, meeting goals and identification of opportunities for further development.
● Record keeping relating to renewable training

Departmental Budget- 5%

Part A

Based on a case study: draft a sample departmental budget to include recognition of insurance and other expenses associated with the department Prepare a departmental budget to include:
● Appropriate formatting using appropriate headings
● Awareness of contingency spending
● Analysis of risk and how this can impact spending i.e. insurance costs, specialist equipment or mechanical aids.

Risk Assessment- 5%

Part B

Carry out a Risk Assessment in the workplace using a template and demonstrate awareness of the importance of access risk assessments Prepare a departmental budget to include:
● Risk assessment completed
● Identify risk in the workplace in a Professional Homecare support or Residential Care Support context
● Understanding of the importance of identifying risks in the workplace
● Identifies a safe strategy to manage the risk in the workplace.

Draft Policy and Procedure- 5%

Part C

Based on a case study, identify a need/gap and draft a policy & procedure to meet this
organisational need. Using sensitive awareness of culture, attitude and values, draft an organisational Policy & Procedure in the context of Professional Homecare Support or Residential Care
Support to include:
● Lines of communications with whom the policy relates to
● Maintaining highest standards in service provision
● Role description and policy/ procedure criteria for supervisory Manager
● Inclusion and diversity: clients, colleagues and stakeholders
● Confidentiality and client rights and charter
● Set out how this and any other policies and procedures should be stored

Structured Report- 20%

20% – 2000 words
A comprehensive structured report analysing conflict management:
● Conflict Management in the Context of Stakeholder Interaction
● Negotiation & Mediation
● Performance Management
● Strategies to Intervene in Conflict Situation
● Analysis of Conflict Scenario
● Draws conclusion from analysis

Demonstration- 20%

Demonstrate excellence in communication in the role of a Supervisory Manager in a Professional Homecare Support or Residential Care Support context. Learner must be professionally dressed, well presented and using professional
language throughout

Part A:

Dealing with a conflict situation and bringing the parties to a satisfactory resolution
● Flexible communication style with sensitive awareness of the appropriate
communication style to a range of scenarios
● Deliver feedback through the approved lines of communication within your
organisation
● Demonstrate skills of conflict management combined with sensitive awareness of
verbal and non-verbal communication
● Brings situation to a conclusion with an action plan

Part B:

Dealing with a team member who is demonstrating poor performance. Bringing this to
their attention, setting new goals and a plan to aid the team member to reach the goals
and improve performance.
● Flexible communication style with sensitive awareness of the appropriate communication style to a range of scenarios.
● Deliver feedback through the approved lines of communication within your organisation.
● Demonstrate skills of conflict management combined with sensitive awareness of verbal and non-verbal communication.
● Brings situation to a conclusion with an action plan

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