5N0972: Identify the features of good customer service: considering the impact the customer service: Customer Service Assignment, OC, Ireland
| University | The Open College (OC) |
Explain the key elements of good customer service
- Identify the features of good customer service: considering the impact the customer service representative has on the customer and on the organization’s sustainability.
- Explain the standards rating systems by which customer service is developed and measured in your industry.
- Identify and explain the key consumer legislation and its functions and the regulators who provide the consumer protection
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